The terms below apply to your Booking if you are a consumer and book from 5th October 2009.

1. Our Contract
1. If you are a consumer (i.e. not dealing as a business with us), Eazysleep (we/us) sells all rooms and extras to you subject to these terms.
2. A contract is formed between you and Eazysleep when we issue you with a key for your room and receipt, or in case of electronic bookings, a confirmation email.

2. Your Booking
1. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Eazysleep will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future.
2. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. The guest who books and pays for the room is responsible entirely for the behavior of any persons staying in this room.
3. You can only make a booking if you are 16 years old or over. If you arrive at the hotel and are under 16 years of age you will not be permitted to stay alone.
4. You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
5. If you book ten or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking, the following additional terms also apply to you.
- If you book 28 days or less before the scheduled date of arrival, you must pay in full when you make the booking.
- If you book more than 28 days before the scheduled date of arrival, you must pay a 10% deposit when you make the booking. You must settle any balance at least 28 days before the scheduled date of arrival. We may cancel your booking if you do not make any payment when it is due and we will not refund the deposit.
6. We offer certain extras when you make your booking, for more details The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

3. Rates and Payment
1. The rate for each room is as published on our website at the time of your Booking, or, in the case of a telephone booking or walk in, as advised to you at the time of such booking.
2. All payments are due in full at the time of booking unless otherwise advised by Eazysleep If you pay by a payment card over the telephone or in person on arrival then we will charge a booking fee of £2.00
3. You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at an Eazysleep hotel.

4. Check-in and check-out
1. You can check-in from 2pm on the scheduled date of arrival. If you wish to check-in earlier, you can do so by buying an early check-in extra at the time of booking or directly at the hotel. These services are subject to availability. You are permitted to leave your luggage with the hotel if arriving earlier, or departing after check out time, for a small fee. Eazysleep does not accept any responsibility for loss or theft of, or damage to your belongings.
2. You must check-out before 11am on the scheduled date of departure. If you wish to check-out later then you can do so by buying a late check-out extra at the time of booking. If you fail to check-out by the stipulated time, we will make an additional charge equivalent to the flexible rate at that time, for one night's stay for the applicable room(s).

5. Rooms
1. Maximum occupancy for rooms is:
- Family / Quad Rooms: Maximum number of occupants is 4 (including babies & children), in the following combinations: 2 adults, 2 children (under 16) / 3 adults, 1 child or 1 baby in a cot (cots are available at some Hotels, depending on availability) / 4 adults.
- Double Rooms: 2 adults
- Triple Rooms: 3 adults / 2 adults and 1 child
- You may bring up to 2 pets per room to some of our hotels. We will charge you at check-in the pet fee for each animal. We may also charge for any damages caused by the pet.
2. You will not leave children and/or pets unattended in any rooms or public areas at any times.
3. You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your Booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your Booking. We will send you (at the address on the Booking) a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
4. We provide wheelchair accessible and limited mobility rooms, subject to availability. You must specify this requirement at the time of Booking.

6. Cancellation
1. For rooms held with a credit card only, you may cancel a Booking and we will refund you if you notify us before midday 24 hours before your scheduled date of arrival without your card being charged. If you do not give us 24 hours notice and we are unable to re-sell the room,
2. We do not offer any refunds on rooms booked and paid for in advance at a cheaper rate. This does not affect your statutory rights. For more information, visit Consumer Direct. As a gesture of goodwill, we are sometimes able to transfer the dates of your scheduled stay.

7. Changing your Booking
1. With any flexible room rate booking, subject to availability, you may change the length of stay, the room type and/or the scheduled date of arrival. You must notify us before midday on your scheduled date of arrival of any changes and you will pay for any additional nights.
2. With any saver room rate Booking (or sale rate), subject to availability and conditions, you may change the scheduled date of arrival and/or the room type. You will pay the change fee for each change made.
3. With any saver or sale room rate Booking, you may increase the length of stay, subject to availability and payment for any additional nights at rate applicable at the time the amendment was made.

8. Amending and Canceling Group Bookings
1. If you cancel your Group Booking or reduce the number of nights or the number of rooms required, we will not refund any money you have paid to us (including any deposit).
2. Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.

9. Relocation
1. Eazysleep operates a relocation policy when a room is unavailable on arrival (except due to an event beyond our reasonable control) and we will either:
- provide a room in hotel of similar standard and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges and provide you with breakfast at no additional charge; OR
- at your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your Booking and refund you the money you have paid for the unavailable room(s) including related extras.

10. General
1. Statutory Rights: We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see www.consumerdirect.gov.uk or call 08454040506
2. Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
3. Our Liability: Our total liability for any loss shall not exceed the total sum we charge you for the booking. We shall not be liable for any losses that were not caused by any breach of contract or statutory duty or negligence on the part of Eazysleep and we shall not be liable for any losses that were not reasonably foreseeable to both parties when the contract was formed. Nothing in these terms shall exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or attempt to) exclude or limit.
4. Third Party Rights: A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
5. Law: These terms are governed by the laws of England and Wales.
6. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable). You can request a copy of previous terms by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or calling 0161 236 2788

11. Questions / Complaints
1. If you have any question or complaint in relation to your Booking or these terms please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will respond to you as quickly as we can, normally within 5 working days.

Eazysleep Limited, 38 Canal Street, Manchester, M1 3WD, Company Reg. 06889757. VAT number 978 5483 51